Privacy Policy

This notice explains the information used for website enquiries, booking discussions and customer reviews, including contact by phone, WhatsApp or email. It also explains how to ask a question or request a correction or deletion.

Who to contact about your information

Bike Transport Chandigarh is the business named on this website. Our office is at Office No. 5, Sidhu Complex, Lohgarh, Zirakpur, Punjab – 140603, India.

For a privacy question or complaint, contact the team at [email protected] or +91 87005 27865. Mention that your enquiry concerns personal information so it can be handled as a privacy request.

What information we collect

When you ask for a quote

Through the quote form we ask for your name, mobile number, pickup area, destination city or PIN code, and bike make and model. Email, preferred date and a message are optional. If you call, WhatsApp or email us, you'll usually share the same kind of details.

At this stage, please don't send ID documents, RC photos, card or bank details, passwords or OTPs. We don't need them for a quote.

When you book with us

Booking discussions and the records you share may also include:

• Full pickup and delivery addresses
• Name and number of the person handing over or receiving the bike, if it isn't you
• Registration, identification or authorisation documents requested for the particular booking
• Photos of the bike and the pickup and delivery records (condition, odometer reading, keys, accessories)
• The declared value of the bike, if you take insurance
• Payment records, such as UPI or bank transaction references and receipts. The website enquiry form does not request card numbers, PINs or banking passwords.

Confirm which documents are required and how to share them with the team. Do not include them in the initial website enquiry or a public review.

When you leave a review

Your name, rating, pickup and destination city, and the review text. Reviews stay pending until we approve them. Once approved, they're shown publicly on our website with the date. Please don't put your exact address, phone number, payment details or ID in a review.

Technical information

Covered in the cookies section below.

Why we use it

• To check if we can do your route, and to prepare and send your quote
• To contact you about your enquiry or booking
• To pick up, transport and deliver your bike, and to give you status updates
• To discuss insurance arrangements and relevant booking or claim questions
• To retain relevant payment and booking records where needed for the move, a dispute or applicable record-keeping obligations
• To sort out any dispute about the condition of the bike

Where enquiries go and who may receive information

Website quote submissions are emailed to the team inbox at [email protected] and saved in the shared enquiry database used by the team. The submitted name, phone number, route and bike model, together with any optional email, date or message, are included.

• People arranging the move: relevant names, contact details, addresses and bike information may need to be shared with those carrying out pickup, transport and delivery.
• Insurance arrangements: where an ICICI Lombard policy is arranged, information required for the policy or a claim may be provided to the insurer or its appointed handling contact. Check the insurer’s own notice and issued documents.
• Website and communication providers: hosting, email, database and Cloudflare services process information as part of running and protecting the website and enquiry systems.
• WhatsApp and email applications: these are separate services with their own privacy practices. Choosing these contact options may take you away from this website.
• Published reviews: approved names, ratings, routes, review text and submission dates are visible to website visitors.

Keeping and removing records

Enquiry and booking information may remain in the team’s inbox and enquiry records. There is no automatic deletion period stated for every record on this website. An ongoing move, payment query, insurance issue or applicable record-keeping obligation may affect what can be removed.

Reviews remain stored while pending or published. Removed reviews may remain privately in Trash for recovery; removal from the public page is not the same as immediate permanent deletion.

To ask about a particular enquiry, document or review, contact us with enough information to locate it. Ask which records can be corrected or deleted and whether any need to be retained.

Cookies and technical information

The website uses a session cookie for form security, submission feedback and review-administrator sign-in. We haven't added any advertising or analytics scripts.

Our hosting provider and Cloudflare may process your IP address and basic request logs to deliver the website and protect it from spam and attacks. The review system also uses short-lived request limits based on a hashed IP address to help reduce spam and repeated sign-in attempts.

Website security

The website uses HTTPS, session-based form security and submission limits. Review administration requires a sign-in, and submitted reviews are held for moderation before publication.

These measures do not make email, WhatsApp or any online service risk-free. Keep passwords, OTPs and card PINs out of messages, quote requests and reviews. Share booking documents only through the agreed channel.

Questions, corrections and requests to stop contact

You can contact us to ask about information you have shared, correct a detail, request deletion or ask us to stop contacting you about an enquiry. If a booking is active, explain the change you want so its effect on pickup, delivery or follow-up can be discussed.

• Provide your name and the route or booking reference, if available.
• Describe the record or review concerned and the correction or action requested.
• Do not attach additional identity or payment documents unless they are needed and an appropriate sharing method has been agreed.
• Keep a copy of the request and follow up through the contact details above if you need an update.

Any applicable legal or record-keeping requirements may affect what can be deleted. This notice does not limit rights available under applicable law.

Information about another person

If someone else will hand over or receive the bike, make sure they know you are sharing their contact details for that purpose. Keep third-party personal information out of public reviews. A parent or guardian should contact the team for any enquiry involving a minor.

Beware of fake calls

Do not share an OTP, card PIN or banking password for booking, delivery or a refund. If someone calls from an unknown number claiming to be us and asks for payment, check first on +91 87005 27865.

Changes to this policy

If we change how we handle information, for example by adding a new tool to the website, we'll update this page and the date at the top.